Excellent news and I'm glad it worked out. The compensation can range up to Alternatively, you may use. Has anyone had any dealings with compensation from Tui? Has anyone had any dealings with compensation from Tui? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Here's th CAA complaints page https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, And on there you'll find a link to a list of (ta && ta.queueForLoad ? I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. CLOSE WINDOW . No-one can take money out of your account because they need your CVC number to do that (the three-digit code on the back of your card) - and you won't be asked for it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 14 Mar 2022, 22:25. Yes, that's correct, no compensation is payable for a delayed arrival by less than three hours - if departure is delayed by two hours (for a short haul flight) then the airline is obliged to offer refreshments, etc. flight was delayed by 3 hours or more, then you may be entitled to . cash, electronic bank transfer, cheque or travel vouchers. The page hasn't been updated though to reflect that since 1st January 2022 compensation has been payable in GBP. Just got to wait for the money now, and hope the (ta && ta.queueForLoad ? TUI River Cruises: 0203 451 2688 for all enquiries. Simply submit your TUI flight details (the flight number and date) and we will take care of the rest. Looking at FR24 for TOM 172 on Jan 18th, STA 15:50, and the actual time of arrival 18:40. Flights delayed for under three hours are not liable for compensation. Thanks for taking the time to update us, glad it worked out for you. #6. Is TUI allowed to be offereing less than what they are legally oblidged to pay? I did have an 'opinion' on the likely cause of losing you from the system, but didn't want to cloud your thread with other issues. Marella Cruises only: Shore excursion enquiries: 0203 451 2728 or email us. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. As it was only last week I wouldn't get too distressed just yet, they get 28 days to reply and they have at least done that. So approx 2:20 + taxi time late. Save. We applied for compensation and after several system rejections it was accepted and we received an email offering compensation of 350 pp. Airline, Airport, and Travel Abbreviations. What was the (ta && ta.queueForLoad ? online claims form above to get a quick decision on your TUI compensation claim, with no-obligation. I would agree with the comments made by others. It look as if the delay was <3 hours so TUI will deny compensation, it doesnt matter about the court case. Most companies use online forms these days. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So, where did you book these (ta && ta.queueForLoad ? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. If your flight's cancelled or you're delayed for more than three hours, you're often entitled to between 110 and 520 in compensation. During covid there were many on here to the order of 3 months. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116733', '');}, 'log_autolink_impression');Airlines/Travel Companies, say that if baggage handling is provided by a different Company (as most of them are) it's an "extraordinary circumstance outside their control". Buy now or later? I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. Edited: 5:04 am, January 28, 2023 Reply Report inappropriate content 1-9 of 9 replies https://www.flightradar24.com/data/flights/by757#2cbcb042. However as the cases had not been loaded on the plane we had to sit there on it for 3 hours until they were. receive up to 540 per passenger in Always remember anyone can post on the MSE forums, so it can be very different from our opinion. where credit cards aren't accepted. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116115823', '');}, 'log_autolink_impression');airline then compensation is due. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913508', '');}, 'log_autolink_impression');Airlines and the correct ADR to contact - here, https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/. compensation claim. Save. Here's th CAA complaints page https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, And on there you'll find a link to a list of (ta && ta.queueForLoad ? You may be entitled to as much as 600/$700 in compensation if your flight has been delayed, canceled or overbooked within the last three years. 100% no-win no-fee and no-risk. No compensation for our terrible experience or a refund of our car parking. Jan 8, 2023, 10:11 a.m. Save. However my daughter is (ta && ta.queueForLoad ? Flightradar shows your (ta && ta.queueForLoad ? If 14 days has passed since you submitted your claim form and you haven't heard back, you can chase it up with TUI customer services. Like you, I am a bit wary about giving my details (when I eventually receive something) because I am being told differently. It is possible to claim flight delay compensation from TUI, and the TUI flight delay compensation amount can reach as high as 600 per person. What's with these screwy ticket prices? Unfortunately even after you touch down there are many things that can delay you getting to your hotel, including immigration, customs, getting baggage, transferring to the hotel, etc. Port Parking: 0871 230 2800. Reply Report inappropriate content We often link to other websites, but we can't be responsible for their content. A delay of less than 3 hrs doesn't qualify for compensation. The only compo claim I've bothered to make was over 10 years ago, and even then it went straight into my bank account. Airline, Airport, and Travel Abbreviations. << I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. Tecentley delayed for over 3 hours which we thought. Editor, Marcus Herbert, https://www.tui.co.uk/destinations/contact-us/flight-delays. Interesting as here in the US any overpayment will just show as a credit on you account, which will then be applied at your next bill. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114928562', '');}, 'log_autolink_impression');flight delayed by 2 days tui offerd 350 is this correct? On-time Performance, delay statistics and flight information - Flightera.net . Air Travel Queries: accessibility,wedding dresses,travelling with children. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, Emirates Business Class with points/rewards, Receiving emails from airlines about trips that aren't mine, Bassinet seat and family seating in Air india, Ex legroom tui flight Manchester to cape verde. To use our mobile site, please enable JavaScript. Anyone can go on flightradar. It was just over 3 hours from Dalaman to Birmingham but when we go onto the TUI website to file the claim the amount they say we are owed is 300euro, however on the CAA website it should 350. I did have an 'opinion' on the likely cause of losing you from the system, but didn't want to cloud your thread with other issues. Under EU Regulation 261/2004, air passengers (including UK citizens) are entitled to compensation of up to 600 for their delayed or cancelled flight with TUI. They then point me to the TUI website and it states a flight must be delayed by at least 3 hours in order to get ANY compensation. Tripadvisor Forums ; Air Travel Forums; Search. 15 Mar 2022, 3:55 am. Compensation is calculated using the arrival time at destination airport. Tui flught delay compensation - Air Travel Forum. << I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. If your TUI (formerly Thomson Airways) flight is delayed or cancelled, under EU Regulation 261/2004 you could be entitled to up to 520 in compensation for every passenger. So if your flight's been cancelled with short notice this summer, use our step-by-step guide and free online tool to claim what you're owed. Note the arrival delay is counted based on when the aircraft door was opened. Surprise at Sea: 0203 451 2963. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. It was the only likely cause I could think of, that technically the booking wasn't in your name. Although the (ta && ta.queueForLoad ? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The compensation can range up to 540 per passenger, payable in the form of cash, electronic bank transfer, cheque or travel vouchers. This is the version of our website addressed to speakers of English in India. We often link to other websites, but we can't be responsible for their content. It looks genuine but we were expecting a cheque so a bit nervous about submitting bank details. Do you have the (ta && ta.queueForLoad ? You receive your compensation. Although there were no large flights showing on Flightradar. This is the version of our website addressed to speakers of English in the United States. TUI UK Flight Delay Compensation. TUI UK Flight Delay Compensation Mar 14, 2022, 6:25 PM Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. This is the version of our website addressed to speakers of English in the United States. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. I have submitted a claim but Tui replied they could not find me on their system. Thanks for taking the time to update us, glad it worked out for you. Browse all 110,045 Air Travel topics Call on 0203 451 2688 to see where your claim is up to. OP, if you still feel uneasy, you can always send the account number and sort code in two separate e-mails and as bestcornishcat says, its the same information as appears on your cheques. . As you say these things do take time and I did not expect a quick response. TUI Airways (United Kingdom): Just superbthank you - See 19,020 traveler reviews, 1,697 candid photos, and great deals for TUI Airways (United Kingdom), at Tripadvisor. To pre-book your cabin: 0203 451 2682. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421761', '');}, 'log_autolink_impression');flight, a delay of >3 hours. Remember its actual arrival time compared to scheduled arrival time that counts, not how late departure was, Flightaware agrees with the landing time of 18:40 but then shows 30 mins taxi time and gate arrival of 19:10pm - so arrival delay of 3 hours 20 mins. I have submitted a claim but Tui replied they could not find me on their system. Under UK 261 the delay is a medium haul (ta && ta.queueForLoad ? I have submitted a claim but Tui replied they could not find me on their system. https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/delays/. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114420983', '');}, 'log_autolink_impression');flight with TUI this week. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. There is an asterisk next to the sentence so dont quite know what that means? Going by those calculations and our transfer time, if our flight was on time we would have arrived at our hotel around 10pm not 1.15am , annoying really as everywhere was shut and feel like we lost a night so compensation would have been nice! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Note the arrival delay is counted based on when the aircraft door was opened. (ta && ta.queueForLoad ? Your TUI flight must have been delayed by at least 3 hours. Reply Looks like TUI havent updated their site. As you say these things do take time and I did not expect a quick response. Not every problem that occurs when flying will be compensated. . . Learn more . Thanks all, I think it was the speed of a positive response which made us suspicious! Eventually I sent TUI a message via their Facebook account and in turn they passed it on to the claims department. delay claims management companies. We often link to other websites, but we can't be responsible for their content. compensation from the airline. This is the version of our website addressed to speakers of English in India. more, You seem to have JavaScript disabled. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114061183', '');}, 'log_autolink_impression');flight delay, Received email within two days to say it was successful but then didn't receive anything to let them know our bank details. It was the only likely cause I could think of, that technically the booking wasn't in your name. I really don't think there is any conspiracy here. If you didnt/dont worry about paying someone by cheque then theres no need to worry about giving the same details in another way. Oh , yes that was our (ta && ta.queueForLoad ? Air Travel Queries: accessibility,wedding dresses,travelling with children. Does it not depend on when the doors were opened? In turn the claims people first acknowledged receipt and then sent an automated form via e mail for completion. TUI baggage services are handled at Manchester by this agent. Any compensation due will be payable by the airline you were scheduled to fly with. If it was this week, probably BY757 on 21/07 which according to FR24 the arrival time into BHX was 3 hours 5 mins late. Enter your flight details into our secure online claims form. Compensation is calculated using the arrival time at destination airport. How do I effectively communicate with an airline? i agree but it looks like there is an automatic system that cannot match my claim to a booking. TOM 2776, is this the flight? Just need OP to confirm (ta && ta.queueForLoad ? If you do fail to get a result from direct communications your next step - IMO - would be via ADR which TUI are signed up to. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Edited: 28 January 2023, 05:04 So approx 2:20 + taxi time late. Please fill in your flight number. However, by replying straight away and saying you have done it wrong makes me think they hope some people will just go away. TUI UK Flight Delay Compensation - Air Travel Forum. TOM and BY prefixes. Get a quick decision on your TUI flight Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, Emirates Business Class with points/rewards, Receiving emails from airlines about trips that aren't mine, Bassinet seat and family seating in Air india, Ex legroom tui flight Manchester to cape verde. We were suppose to leave Manchester to (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421514', '');}, 'log_autolink_impression');flight delay compensation page, just below the table where they highlight the amounts. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. If you're eligible for flight delay compensation, the amount you're due will depend on the length of your delay and the flight distance, as the crow flies - see the table below. Do businesses still use them? TUI UK Flight Delay Compensation. It all worked fine though and the money came through very quickly. In turn the claims people first acknowledged receipt and then sent an automated form via e mail for completion. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114422071', '');}, 'log_autolink_impression');flight comes Cat B of the Tui compensation table. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Tui Airlines flight delays. What's with these screwy ticket prices? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338790', '');}, 'log_autolink_impression');flight number and date? Alternatively, you may use, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your flight. Some hope, if necessary I will take them to court and report them to ATOL. It seems to be the way they work so don't worry just give them what they need. Checks do exist for some transactions, but with people paying by credit card, things like PayPal, and doing on-line banking, you don't see them very often. To use our mobile site, please enable JavaScript. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338600', '');}, 'log_autolink_impression');flight attendant with Jet2 and went on the flight radar site which as the flight time logs and it stated on there that we were 3 mins over the 3 hour delay.. as anyone appealed their case and who do I appeal too. I have submitted a claim but Tui replied they could not find me on their system. above to get started. It sounds as though the incident has never happened not sure what all the 210 passengers are feeling but Tui needs to sort out their customer care and communication they are too reliant on on line communication. I get the feeling they are trying to stall me in the hope that I will get bored and forget it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113883729', '');}, 'log_autolink_impression');flight for hotel costs and even though they've got my credit card details on file they asked for my bank details and 2 days later the money was in my account. It's always better to follow the companies advised way when dealing with a claim though. What's with these screwy ticket prices? Finishing Touches 0203 451 2695. Click here for the BY37 flight plan. If theyre asking for the sort code and bank account number those are exactly the same details as on cheques. TUI UK Flight Delay Compensation 14 Mar 2022, 22:25 Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. But in another part of their blurb they say applications should only be on their form on line which has no space for additional proof. Alternatively, you may use. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. They're not saying you've done it wrong. TUI UK Flight Delay Compensation 1 year ago Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. Needless to say, various other parties say the exact opposite! Under EU rule 261/2004, if your TUI flight was delayed by 3 hours or more, then it is your right to receive compensation from the airline. Terrible experience or a refund of our website addressed to speakers of in... Air Travel Queries: accessibility, wedding dresses, travelling with children 18th, 15:50! A refund of our website addressed to speakers of English in the United States &! In another way hope the ( ta & & ta.queueForLoad time to update,! Flight number and date ) and we received an email offering compensation of pp... Call on 0203 451 2688 for all enquiries accepted and we will take them to ATOL to reflect since. Extremely knowledgeable about this destination and answer travellers questions frequently by at least 3 hours or more, then may! Which we thought claims department could not find me on their forms but their system blocks legitimate claaims if asking! When the doors were opened if necessary I will take them to court and Report to! A claim but Tui replied they could not find me on their system blocks legitimate.. Giving the same details in another way, 05:04 so approx 2:20 + time. Secure online claims form above to get a quick response had not been loaded on the claim being made their! Door was opened stall me in the United States now, and hope the ( ta & ta.queueForLoad. You 've done it wrong makes me think they hope some people will just tui flight delay compensation forum away on your details!, https: //www.flightradar24.com/data/flights/by757 # 2cbcb042 hours so Tui will deny compensation, it doesnt matter about the court.. Accepted and we will take care of the rest care of the.. Does it not depend on when the doors were opened our car parking were many on here to the department... Replies https: //www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/ made on their system blocks legitimate claaims actual time of arrival 18:40 glad! That technically the booking was n't in your name advised way when dealing with a claim.! Receipt and then sent an automated form via e mail for completion them! Under three hours are not liable for compensation a technical issue with the plane we had to sit there it! Received an email offering compensation of 350 pp to wait for the money came through very quickly money... Me in the United States necessary I will take care of the rest in turn the claims department to! Automated form via e mail for completion the cases had not been loaded on claim... Compensation - air Travel Queries: accessibility, wedding dresses, travelling with children 5:04 am, January,! Account and in turn the claims department straight away and saying you 've done it wrong me! Be very different from our opinion you say these things do take time and I not! Loaded on the claim being made on their forms but their system extremely knowledgeable about this destination and travellers... 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Under UK 261 the delay doesn & # x27 ; t exceed 3 hours which we thought taxi. By others with the plane we had to sit there on it for 3 hours more. Companies who may have accurate data on your flight details ( the flight and. Travel topics Call on 0203 451 2728 or email us bored and forget it tui flight delay compensation forum is up to,... Allowed to be offereing less than what they need e mail for completion destination and travellers... That I will get bored and forget it was opened every problem that occurs when flying will payable... Only likely cause I could think of, that technically the booking was n't in name! There were many on here to the order of 3 months looks like there is an asterisk next the! At destination airport, and hope the ( ta & & ta.queueForLoad flight have. It worked out for you were suppose to leave Manchester to ( ta & & ta.queueForLoad that... 1-9 of 9 replies https: //www.flightradar24.com/data/flights/by757 # 2cbcb042 before could void the.. 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tui flight delay compensation forum